Human Organizational Performance (HOP) in Action

As a seasoned safety consultant, I’ve seen firsthand how implementing Human Organizational Performance (HOP) principles transforms safety systems in high-hazard industries like construction, oil and gas, and manufacturing. HOP focuses on system design and process improvements to reduce human error and create safer workplaces. Here’s how these principles make a real difference in industries where safety is critical.

What is HOP?

HOP emphasizes reducing errors by improving systems and processes rather than blaming individuals. By fostering a proactive approach to risk management, HOP has been instrumental in minimizing significant injuries and fatalities (SIFs) in high-risk environments.

Real-World Impact of HOP

HOP in Construction: A Case Study

Fall hazards and heavy machinery pose constant threats in the construction industry. As a Safety Director for a construction company, I used HOP to prevent low-probability, high-severity incidents.

• Challenge: Recurring scaffolding issues contributed to worker falls.
• Solution: Using HOP principles, we focused on system failures rather than blaming individuals. We redesigned scaffolding systems and provided targeted training, which significantly reduced fall-related incidents.
• Outcome: Workers became more engaged, sharing safety insights that improved site practices.

This mirrors the findings from Johansson et al. (2019), which highlight systemic gaps in safety that require integrated solutions.

HOP in Oil and Gas: Learning Teams in Action

The oil and gas sector is fraught with hazards, including volatile chemicals and heavy equipment. Learning teams—a key HOP tool—helped address a pattern of near misses involving equipment failures.

• Challenge: Pressure to meet production deadlines led to shortcuts in equipment inspections.
• Solution: Learning teams brought workers and supervisors together to identify root causes without blame. Adjustments to inspection protocols and added training addressed the issue.
• Outcome: Equipment-related incidents decreased significantly within six months.

This aligns with Parasram et al. (2024), who emphasize comprehensive safety management plans for contract workers.

HOP in Manufacturing: Reducing Human Error

In manufacturing, repetitive tasks and heavy machinery often lead to errors. I used HOP principles as a tools and equipment rental company to address operational mistakes during shift changes.

• Challenge: Miscommunication between shifts caused equipment handling errors.
• Solution: Standardized communication protocols ensured consistent task instructions and hazard awareness.
• Outcome: Operational errors and near misses dropped significantly within a year.

Dodoo & Al-Samarraie (2021) support this systemic approach, highlighting organizational risks as key factors in occupational injuries.

The Benefits of a HOP-Driven Approach

1. Focus on Systems, Not Individuals
2. By improving processes, HOP ensures sustainable safety improvements without blaming workers.
3. Encourage Open Communication
4. Learning teams and feedback loops foster trust, encouraging workers to report near misses and suggest improvements.
5. Use Data to Drive Decisions
6. Data analysis helps identify trends and root causes, enabling targeted interventions and continuous improvement.

Conclusion

HOP principles have revolutionized safety management in high-risk industries. By focusing on system design, open communication, and data-driven decisions, organizations can proactively manage risks, reduce incidents, and foster a culture of continuous learning. Whether you’re new to HOP or looking to enhance your approach, integrating these principles with support from an experienced safety consultant can transform your safety outcomes.

References

Boggess, B., & Pompeii, L. (2020). Uninvestigated Fatal Workplace Injuries in the United States. American Journal of Industrial Medicine.

Dodoo, J. E., & Al-Samarraie, H. (2021). A Systematic Review of Factors Leading to Occupational Injuries and Fatalities. Journal of Public Health.

Johansson, J., et al. (2019). Occupational Safety in the Construction Industry. Work.

Parasram, V., et al. (2024). Severe Work-Related Injuries in the Oil and Gas Extraction Industry. Morbidity and Mortality Weekly Report.

Todd Jerome Jenkins President

Todd Jerome Jenkins is a Certified Safety Professional (CSP), safety consultant, and seasoned author with a passion for protecting working people and fostering safer workplaces. Drawing from years of experience in both the field and academia, Todd specializes in creating practical solutions for occupational health and safety challenges. Todd is the author of several insightful books, including: Human Organizational Performance (HOP) Tools for Individuals AI: ChatGPT – A New Tool for Smarter Safety Through his writing, Todd empowers safety professionals to elevate their programs, embrace innovation, and lead with confidence. His books offer actionable strategies and tools to tackle real-world safety challenges, from implementing cutting-edge AI technologies to mastering the principles of Human Organizational Performance. As a service-connected disabled veteran, Todd combines his dedication to safety with a mission to give back to the community, partnering with organizations to build safer and more resilient work environments. When Todd isn’t consulting or writing, he’s helping organizations take their safety programs to the next level, mentoring future safety leaders, or sharing his knowledge as a speaker and educator. Explore his latest work and learn more about his services at toddjeromejenkins.com.

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